Terms of service

Last Updated: June 01, 2026

1. About Our Store

This website is operated by OriaZest LTD, trading as Gilviro.

Throughout the site, the terms “we”, “us”, and “our” refer to Gilviro.

  • Legal Entity: OriaZest LTD
  • Trading Name: Gilviro
  • Operating Market: United Kingdom
  • Currency: British Pounds (GBP £)
  • Business Address: 9 Bourne Road, Bexley, England, DA5 1LW, United Kingdom
  • Email: support@gilviro.co.uk
  • Phone: +447768084285
  • Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: We respond within 24 hours (Monday – Friday)

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products online.

By accessing our website or placing an order, you agree to be bound by these Terms of Service (“Terms”).

2. Eligibility and Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent or legal guardian
  • You will not use our website or products for any unlawful purpose
  • You will not attempt to disrupt or misuse the website, including transmitting harmful code or malware

We reserve the right to suspend or refuse access where misuse is identified.

3. Product Information and Availability

We aim to ensure all product descriptions, images, and prices are accurate and up to date.

  • Product images accurately represent the items sold
  • Minor variations in colour or appearance may occur due to lighting or screen settings
  • Product availability may change without notice
  • We reserve the right to discontinue any product at any time

4. Pricing and Payments

  • All prices are listed in GBP (£) and include VAT
  • We reserve the right to change prices at any time before an order is placed
  • Payment must be completed at checkout
  • We accept major credit and debit cards. Please view our Payment Methods page for more information
  • All payments are processed securely through encrypted connections
  • You agree to provide accurate and complete payment information
  • Orders are not confirmed until payment is successfully processed

5. Orders, Acceptance and Cancellation

We reserve the right to refuse or cancel any order where:

  • Payment cannot be verified
  • Incorrect pricing or product information is identified
  • Fraud or misuse is suspected

Any cancelled orders will be fully refunded.

6. Shipping and Delivery

We ship only within the United Kingdom.

Processing Time: 1–3 business days after payment confirmation. Orders placed after 5:00 PM (GMT), on weekends, or public holidays will begin processing on the next business day.

Shipping Costs and Estimated Delivery: We offer free standard shipping with an estimated delivery time of 5–9 business days for all orders.

Tracking details are provided once shipped.

Shipping terms, tracking, and delivery issues are governed by our Shipping Policy.

7. Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Once your returned item is received, refunds will be processed within 10 business days to the original payment method. You will be notified once your refund has been processed.

For full details, please see our Refund Policy.

8. Third-Party Services and Links

Our website may include links to third-party websites or services (such as payment providers or analytics tools).

We are not responsible for the content, policies, or practices of third-party websites. You should review their terms and policies before engaging with them.

9. User Submissions and Reviews

If you submit reviews, feedback, or other content:

  • You confirm the content is accurate and lawful
  • You grant us permission to display and use the content on our website
  • You must not submit misleading, abusive, or unlawful material

We reserve the right to remove content that violates these Terms.

10. Personal Information

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

11. Errors and Corrections

Occasionally, information on our website may contain errors or omissions relating to pricing, descriptions, or availability.

We reserve the right to correct such errors and, where necessary, cancel affected orders. Any refunds will be issued promptly.

12. Prohibited Use

You must not use this website:

  • For unlawful purposes
  • To violate intellectual property rights
  • To transmit malicious code
  • To interfere with the website’s security or functionality

Violation may result in restricted access or order cancellation.

13. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.

Subject to this, we are not liable for losses that are not reasonably foreseeable or caused by factors outside our control.

14. Indemnity

You agree to indemnify Gilviro against claims arising from your misuse of the website or breach of these Terms.

15. Severability

If any part of these Terms is found unenforceable, the remaining provisions will remain in full effect.

16. Intellectual Property

All content on this website, including text, graphics, logos, product images, and website design, is owned by or licensed to Gilviro and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content from this website without prior written permission.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website means acceptance of any updates.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Brand Name: Gilviro
  • Company Name: OriaZest LTD
  • Company Number: 16745542
  • Address: 9 Bourne Road, Bexley, England, DA5 1LW, United Kingdom
  • Email: support@gilviro.co.uk
  • Phone: +447768084285
  • Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
  • Response Time: We respond within 24 hours (Monday – Friday)